With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Quality Assurance team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Payworks develops proprietary, integrated SaaS-based products in the payroll, human resources and time and attendance space. We create, deploy and maintain our own solutions; this requires a talented team of Quality Assurance (QA) Analysts who will ensure we deliver quality software products and solutions to our end users. As a QA Analyst with Payworks, you will analyze software requirements, execute software testing and collaborate across teams to deliver exceptional products to our users. Using destructive creativity, the ultimate goal of the QA Analyst is to “break things” throughout the entire development process, collaborating with a variety of internal teams and enabling them to address issues before releasing to end users.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

COLLABORATE & INNOVATE – IT’S WHAT YOU’LL DO

• Summon your destructive nature – We build great products that delight our customers! You will be an active participant in agile development projects, ensuring stories meet acceptance criteria and pass testing during each sprint. This includes reviewing requirements, identifying risks, and creating and executing manual tests to identify issues before products are in production. You will perform tests of all kinds (Integration, End to End, Regression, etc.), log defects, support scheduled monthly outages, and create and update tickets in JIRA to follow through on product defects from failure to resolution.
• Work as part of an awesome team – Support, collaborate and create with cross-functional teams to implement quality products for our end users. You will participate in Agile-based product development, attending iteration kickoffs, sprint planning, retrospectives, daily scrums and retros with your team. To ensure we release high quality software you will collaborate with some talented folks, including Product Analysts, Business Analysts and Developers to better understand the scope of changes and test accordingly. We feel that exceptional and innovative development comes naturally to teams that are having fun and working together.
• Make great products even better – We are user focused and motivated to deliver high quality products that exceed our customers’ expectations. You will participate in software releases, testing assigned tickets as the release progresses through environments and performing regression testing to ensure high quality software meets our end users.

WHAT YOU’LL NEED TO SUCCEED

• Post Secondary degree or diploma in Information Technology and/or 1-3 years of manual software QA experience.
• Strong understanding of software testing principles and methodologies and experience with requirements gathering, analysis, test planning and test execution.
• Excellent analytical and creative problem solving skills, with the ability to analyze data, identify trends, draw insights, and see related opportunities.
• A knack for prioritizing tasks and thriving in a collaborative environment.
• Superior written and verbal communication skills with the ability to communicate clearly and simplify complex issues.
• Experience with Agile methodologies.
• Familiarity with test automation as well as cloud-based and responsive design solutions.
• Proficiency in APIs (Postman, Swagger), SQL, Selenium, HTML, C#, JavaScript, XML and CSS3.
• Knowledge of industry trends, best practices and change management (plus a drive to stay on top of updates!).

BONUS SKILL SET

• Experience with the Payworks application would be considered an asset.
• Familiarity with Canadian payroll and the human capital management space would be considered an asset.
• ISTQB Certified Tester Foundation would be considered an asset.

With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Quality Assurance team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Payworks develops proprietary, integrated SaaS-based products in the payroll, human resources and time and attendance space. We create, deploy and maintain our own solutions; this requires a talented team of Quality Assurance (QA) Analysts who will ensure we deliver quality software products and solutions to our end users. As a QA Analyst with Payworks, you will analyze software requirements, execute software testing and collaborate across teams to deliver exceptional products to our users. Using destructive creativity, the ultimate goal of the QA Analyst is to “break things” throughout the entire development process, collaborating with a variety of internal teams and enabling them to address issues before releasing to end users.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

COLLABORATE & INNOVATE – IT’S WHAT YOU’LL DO

• Summon your destructive nature – We build great products that delight our customers! You will be an active participant in agile development projects, ensuring stories meet acceptance criteria and pass testing during each sprint. This includes reviewing requirements, identifying risks, and creating and executing manual tests to identify issues before products are in production. You will perform tests of all kinds (Integration, End to End, Regression, etc.), log defects, support scheduled monthly outages, and create and update tickets in JIRA to follow through on product defects from failure to resolution.
• Work as part of an awesome team – Support, collaborate and create with cross-functional teams to implement quality products for our end users. You will participate in Agile-based product development, attending iteration kickoffs, sprint planning, retrospectives, daily scrums and retros with your team. To ensure we release high quality software you will collaborate with some talented folks, including Product Analysts, Business Analysts and Developers to better understand the scope of changes and test accordingly. We feel that exceptional and innovative development comes naturally to teams that are having fun and working together.
• Make great products even better – We are user focused and motivated to deliver high quality products that exceed our customers’ expectations. You will participate in software releases, testing assigned tickets as the release progresses through environments and performing regression testing to ensure high quality software meets our end users.

WHAT YOU’LL NEED TO SUCCEED

• Post Secondary degree or diploma in Information Technology and/or 1-3 years of manual software QA experience.
• Strong understanding of software testing principles and methodologies and experience with requirements gathering, analysis, test planning and test execution.
• Excellent analytical and creative problem solving skills, with the ability to analyze data, identify trends, draw insights, and see related opportunities.
• A knack for prioritizing tasks and thriving in a collaborative environment.
• Superior written and verbal communication skills with the ability to communicate clearly and simplify complex issues.
• Experience with Agile methodologies.
• Familiarity with test automation as well as cloud-based and responsive design solutions.
• Proficiency in APIs (Postman, Swagger), SQL, Selenium, HTML, C#, JavaScript, XML and CSS3.
• Knowledge of industry trends, best practices and change management (plus a drive to stay on top of updates!).

BONUS SKILL SET

• Experience with the Payworks application would be considered an asset.
• Familiarity with Canadian payroll and the human capital management space would be considered an asset.
• ISTQB Certified Tester Foundation would be considered an asset.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Marketing team for the right candidate. Because when it comes to great people, there’s always room for one more. 

Salary range - $72,000 - $85,000

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Marketing team for the right candidate. Because when it comes to great people, there’s always room for one more. 

Avec des clients de toutes tailles et plus de 600 employés, nous recherchons actuellement le ou la candidat·e idéal·e pour rejoindre notre équipe d’implantation. Parce que lorsqu’il est question de talents, il y a toujours de la place pour une personne de plus! 

 Échelle salariale : $46,000 - $51,000

NOTRE MISSION? BIEN TRAITER LES GENS

En tant que membre clé de l’équipe des opérations d’implantation, l’associé·e à l’implantation joue un rôle essentiel dans la prestation d’une expérience d’intégration harmonieuse et bienveillante pour les clients de Payworks. En tant que premier point de contact dans le processus de mise en œuvre, vous guiderez les clients à travers les différentes étapes de l’intégration, en définissant des attentes claires et des échéanciers précis. Vous veillerez à recueillir les informations manquantes et à leur fournir tout le nécessaire pour assurer une transition réussie. Vous offrirez un soutien attentif et personnalisé à la configuration des comptes clients, en mettant l’accent sur la sécurité, l’efficacité et un traitement rapide des données. En période de forte activité ou dans des situations particulières, vous pourriez être amené(e) à piloter l’ensemble du processus de mise en œuvre ou à collaborer avec les équipes internes afin de rationaliser la mise en œuvre.

POURQUOI CHOISIR PAYWORKS :

• Des avantages sociaux pour vous et votre famille payés par votre employeur, y compris un compte gestion-santé, et un excellent régime de retraite avec cotisation patronale.
• De nombreuses opportunités de perfectionnement professionnel.
• Une culture altruiste : bénéficiez de deux jours payés chaque année pour faire du bénévolat, et de multiples opportunités de « Donner au suivant ».
• Du temps et de la flexibilité pour répondre à vos besoins : un modèle de travail hybride avec des options de travail flexibles, ainsi que 3 semaines de vacances à l’embauche, des horaires flexibles et des prestations de congé parental.
• D’autres avantages sympathiques : subvention annuelle pour le bien-être, environnement de travail agréable et évènements amusants, et bien plus!

VOTRE MISSION? UNE EXPÉRIENCE CLIENT EXCEPTIONNELLE

• Création de relations solides avec les clients - En tant que premier point de contact au sein de l’équipe de mise en œuvre, vous ferez une excellente première impression. Vous serez chargé(e) de leur présenter le processus de mise en œuvre, de définir des attentes claires, de confirmer les exigences du projet et de définir les délais prévus. En supervisant les premières étapes de l’intégration, vous analyserez et recueillerez les informations des clients et collaborerez avec le ou la spécialiste de la mise en œuvre pour assurer une exécution fluide. Vous pourriez également accompagner les clients tout au long du processus de mise en œuvre (y compris en assumant des fonctions de spécialiste de la mise en œuvre, en fonction des besoins), le cas échéant.
• Préparation des données et des systèmes - Votre souci du détail, votre rigueur en matière de sécurité et votre engagement envers l’intégrité des données seront essentiels pour recevoir, analyser et ajuster les données des clients et les informations sur les employés afin de préparer les comptes pour les spécialistes de la mise en œuvre. De plus, vous tiendrez à jour les informations relatives aux clients dans notre GRC au cours des premières étapes du processus d’intégration.
• Travail en équipe - Vous êtes un membre d’équipe dynamique qui travaillera en étroite collaboration avec d’autres associés de mise en œuvre et collaborera avec les équipes de mise en œuvre et de vente.
• Développement de votre carrière – Nous nous engageons à vous offrir des possibilités de croissance et de développement personnels, qui permettent à tout notre personnel d’exceller et de voir leur carrière progresser de manière significative. Vous recevrez une formation solide qui vous ouvrira les portes du succès et vous soutiendra dans votre apprentissage continu. Vous mettrez constamment à jour vos connaissances sur le produit Payworks pour vous permettre d’évoluer avec succès sur le long terme.

CE QU’IL FAUT POUR RÉUSSIR :

• Maîtrise des deux langues officielles (français et anglais) et capacité à communiquer efficacement des explications et à avoir des correspondances succinctes dans les deux langues. 
• Expérience exceptionnelle en matière de service à la clientèle, tant avec les clients externes qu’avec les équipes internes, en mettant l’accent sur la création d’une expérience d’intégration positive.
• Solides compétences techniques avec une connaissance pratique de Microsoft Office, notamment Excel, Word et Outlook.  
• Capacité à travailler de manière autonome tout en contribuant à un environnement d’équipe afin d’assurer la réalisation des objectifs communs.
• Une volonté de fournir du travail de qualité et de chercher à obtenir des résultats qui apportent de la valeur ajoutée à l’entreprise et la font progresser.
• Disposer de compétences marquées en résolution de problèmes et être débrouillard·e avec les outils et le soutien disponibles. 
• Excellentes aptitudes de communication orale et écrite, avec un bon sens de l’analyse, une organisation rigoureuse et une gestion du temps efficace pour répondre à des priorités changeantes et hiérarchiser la charge de travail. 
• Excellente attention aux détails et axé(e) sur la précision et la qualité.

COMPÉTENCES BONUS

• De l’expérience dans l’utilisation des plateformes de gestion de la main-d’œuvre est préférable, des connaissances spécifiques sur l’application Payworks et les outils internes sont un gros atout.
• Une certification SCP ou une formation dans un domaine similaire ou une combinaison équivalente d’études et d’expérience, un atout.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. Because when it comes to great people, there’s always room for one more.

Salary range: $46,000 – $51,000

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. Because when it comes to great people, there’s always room for one more.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Development and Quality team for the right candidate. Because when it comes to great people, there’s always room for one more.  

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our IT Security team for the right candidate. Because when it comes to great people, there’s always room for one more.  

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Senior Manager, Information Security, the Senior Information Security Analyst will be responsible for using an analytical thought process and sound judgment in executing daily analyst activities. Leveraging industry leading security technologies, this role is the first line of defense against information security threats. You will be responsible for identifying and immediately responding to such risks with a strong attention to detail and technical/investigative mindset. This will include the monitoring of Payworks IT infrastructure and associated alerts as well as responding to tickets and other requests from outside the Corporate Security Team.

PROTECT. DETECT. RESPOND – IT’S WHAT YOU’LL DO 

• Monitor & respond — Provide second-level support to the Security Operations Centre (SOC) team. Respond to security-related incident tickets, events, and identified vulnerabilities in a timely manner to reduce organizational impact.
• Assess & mitigate risk — Identify and assess security risks to the organization and develop strategies to mitigate them. Stay current on emerging security trends, global events, AI and ML security developments, and apply this knowledge to enhance Payworks’ security measures.
• Architect & control access — Ensure Payworks projects, assets, and infrastructure align with established security architectures and standards. Manage user access and permissions including role-based access control (RBAC), and regularly audit user accounts.
• Lead incident response — Develop and maintain incident response plans and coordinate investigations to mitigate security breaches. Oversee and participate in regular tabletop exercises with both the security department and other business departments.
• Deploy & manage security tools — Evaluate, deploy, and manage security technologies including firewalls, IDS/IPS, anti-malware, email security, web application firewalls, identity management, and EDR/XDR solutions.
• Audit & report — Conduct security audits to ensure compliance with SOC1, SOC2, ISO 27001, and NIST. Develop and update security policies and procedures. Prepare and present regular reports on the organization’s security posture, incidents, and trends to management and stakeholders.
• Build security culture — Conduct and manage security awareness training for employees across the organization. Perform third-party risk assessments including managing and maintaining related tools and technology.  

• University or College degree in IT Security or a related field.
• 5+ years of experience in security operations roles, including security event triage, incident response, forensic analysis, and vulnerability management.
• Strong understanding of network communications, common protocols and services, and security implementation best practices.
• Solid grasp of security-by-design principles, security engineering and architecture.
• Excels at communicating complex security topics effectively to different audiences, including non-technical stakeholders.
• Strong analytical, organizational, and documentation skills.
• A team player who shares experience and technical knowledge with peers and across the organization.

  BONUS SKILL SET

• Experience with scripting tools or languages such as PowerShell or RegEx considered an asset.
• Cloud infrastructure and/or cloud security experience considered an asset.
• Knowledge of AI/ML security risks and governance frameworks, including experience assessing risks associated with AI system adoption such as data privacy concerns, model integrity threats, third-party AI dependencies, and compliance implications.
• Experience with any of the following vendors, tools or products considered an asset: LogRhythm, Tcpdump, Wireshark, Palo Alto Networks Firewalls, PaloAlto Cortex XDR, Cisco DUO, BeyondTrust, BitSight, OneTrust, Nessus, Synopsis WhiteHat DAST, Burp Suite, Rapid7, Proofpoint, Netscaler Web Application Firewalls.
• Certifications from SANS, ISC2, ISACA, Offensive Security, CompTIA, EC-Council, or CISCO considered an asset.   

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our IT Security team for the right candidate. Because when it comes to great people, there’s always room for one more.  

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Senior Manager, Information Security, the Senior Information Security Analyst will be responsible for using an analytical thought process and sound judgment in executing daily analyst activities. Leveraging industry leading security technologies, this role is the first line of defense against information security threats. You will be responsible for identifying and immediately responding to such risks with a strong attention to detail and technical/investigative mindset. This will include the monitoring of Payworks IT infrastructure and associated alerts as well as responding to tickets and other requests from outside the Corporate Security Team.

PROTECT. DETECT. RESPOND – IT’S WHAT YOU’LL DO 

• Monitor & respond — Provide second-level support to the Security Operations Centre (SOC) team. Respond to security-related incident tickets, events, and identified vulnerabilities in a timely manner to reduce organizational impact.
• Assess & mitigate risk — Identify and assess security risks to the organization and develop strategies to mitigate them. Stay current on emerging security trends, global events, AI and ML security developments, and apply this knowledge to enhance Payworks’ security measures.
• Architect & control access — Ensure Payworks projects, assets, and infrastructure align with established security architectures and standards. Manage user access and permissions including role-based access control (RBAC), and regularly audit user accounts.
• Lead incident response — Develop and maintain incident response plans and coordinate investigations to mitigate security breaches. Oversee and participate in regular tabletop exercises with both the security department and other business departments.
• Deploy & manage security tools — Evaluate, deploy, and manage security technologies including firewalls, IDS/IPS, anti-malware, email security, web application firewalls, identity management, and EDR/XDR solutions.
• Audit & report — Conduct security audits to ensure compliance with SOC1, SOC2, ISO 27001, and NIST. Develop and update security policies and procedures. Prepare and present regular reports on the organization’s security posture, incidents, and trends to management and stakeholders.
• Build security culture — Conduct and manage security awareness training for employees across the organization. Perform third-party risk assessments including managing and maintaining related tools and technology.  

• University or College degree in IT Security or a related field.
• 5+ years of experience in security operations roles, including security event triage, incident response, forensic analysis, and vulnerability management.
• Strong understanding of network communications, common protocols and services, and security implementation best practices.
• Solid grasp of security-by-design principles, security engineering and architecture.
• Excels at communicating complex security topics effectively to different audiences, including non-technical stakeholders.
• Strong analytical, organizational, and documentation skills.
• A team player who shares experience and technical knowledge with peers and across the organization.

  BONUS SKILL SET

• Experience with scripting tools or languages such as PowerShell or RegEx considered an asset.
• Cloud infrastructure and/or cloud security experience considered an asset.
• Knowledge of AI/ML security risks and governance frameworks, including experience assessing risks associated with AI system adoption such as data privacy concerns, model integrity threats, third-party AI dependencies, and compliance implications.
• Experience with any of the following vendors, tools or products considered an asset: LogRhythm, Tcpdump, Wireshark, Palo Alto Networks Firewalls, PaloAlto Cortex XDR, Cisco DUO, BeyondTrust, BitSight, OneTrust, Nessus, Synopsis WhiteHat DAST, Burp Suite, Rapid7, Proofpoint, Netscaler Web Application Firewalls.
• Certifications from SANS, ISC2, ISACA, Offensive Security, CompTIA, EC-Council, or CISCO considered an asset.   

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our IT Security team for the right candidate. Because when it comes to great people, there’s always room for one more.  

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Senior Manager, Information Security, the Application Security Analyst will be responsible for supporting and contributing to application security efforts within the organization. This role involves ensuring that applications are developed and maintained with robust security measures to protect against vulnerabilities and threats, as well as ensuring applications provided to customers contain industry leading security features and functions.

BUILD. SECURE. COLLABORATE – IT’S WHAT YOU’LL DO 

• Embed security in development — Contribute to and support Payworks’ application security strategy. Assist in implementing software security practices, processes, and technologies within the development lifecycle. Collaborate with QA, Product Management, Privacy, and Business Analyst teams to support security requirements on every project.
• Assess vulnerabilities — Assist in identifying, researching, and resolving potential risks, threats, vulnerabilities, and exploits in internally developed software, including third-party dependencies and integrations. Participate in security assessments, code reviews, and penetration testing activities.
• Manage security tools — Support the deployment and administration of SAST/DAST tools and web application firewalls. Assist in integrating security tooling into the CI/CD pipeline. Evaluate and support security tooling for AI/ML development environments and AI-assisted coding platforms.
  
• Assess AI security risks — Support security considerations in AI development lifecycles including model training pipelines, data handling, and AI system integrations. Collaborate on security assessments of agentic AI systems and autonomous agents to identify potential risks and vulnerabilities.
  
• Support incident response — Work closely with the SOC team to investigate and respond to application-related threats, security events, and incidents. Build proactive mitigation methods using technologies such as web application firewalls.
  
• Audit, document & report — Perform security audits to evaluate the effectiveness of security controls. Contribute to comprehensive documentation of application security processes, assessments, and architecture. Generate reports on application security metrics, vulnerabilities, and remediation progress for management and stakeholders.
  
• Build security awareness — Conduct and manage application security awareness training for employees. Work closely with development groups to ensure modern programming languages are used and that secure coding best practices are followed. 

• Bachelor’s Degree in Computer Science, BIT – Application Development Diploma or related studies, and/or equivalent combination of education and experience.
• 5+ years of programming experience.
• Proven expertise in security industry processes and secure coding best practices.
• Demonstrated experience with Microsoft .NET (VB/C#), ASP.NET, Microsoft IIS, Microsoft SQL Server, and Git source control.
• Experience with Microsoft SQL Server and T-SQL queries.
• Strong analytical and troubleshooting skills.
• Excellent communication skills — able to communicate security risks clearly to both technical and non-technical stakeholders.
• A team player who shares technical knowledge and values ongoing professional development. 

BONUS SKILL SET

• Experience with Agile software development methodologies and tools such as the Atlassian product suite (Bitbucket, Bamboo, Jira, Confluence) or Azure DevOps would be considered an asset.
• Experience with HTML, JavaScript, Vue.js, and modern CSS technologies such as CSS3, Foundation, and SCSS would be considered an asset.
• Experience with Web Application Firewalls and SAST/DAST technologies such as Citrix Netscaler, Checkmarx, or Synopsys WhiteHat Security would be considered an asset.
• Understanding of AI/ML security principles including prompt injection, model security, and data privacy considerations in AI systems.
• Awareness of security challenges in AI development including adversarial attacks, model poisoning, and agentic AI system vulnerabilities.
• CSSLP and CISSP certifications considered an asset. 

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our IT Security team for the right candidate. Because when it comes to great people, there’s always room for one more.  

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Senior Manager, Information Security, the Application Security Analyst will be responsible for supporting and contributing to application security efforts within the organization. This role involves ensuring that applications are developed and maintained with robust security measures to protect against vulnerabilities and threats, as well as ensuring applications provided to customers contain industry leading security features and functions.

BUILD. SECURE. COLLABORATE – IT’S WHAT YOU’LL DO

• Embed security in development — Contribute to and support Payworks’ application security strategy. Assist in implementing software security practices, processes, and technologies within the development lifecycle. Collaborate with QA, Product Management, Privacy, and Business Analyst teams to support security requirements on every project.
• Assess vulnerabilities — Assist in identifying, researching, and resolving potential risks, threats, vulnerabilities, and exploits in internally developed software, including third-party dependencies and integrations. Participate in security assessments, code reviews, and penetration testing activities.
• Manage security tools — Support the deployment and administration of SAST/DAST tools and web application firewalls. Assist in integrating security tooling into the CI/CD pipeline. Evaluate and support security tooling for AI/ML development environments and AI-assisted coding platforms.
  
• Assess AI security risks — Support security considerations in AI development lifecycles including model training pipelines, data handling, and AI system integrations. Collaborate on security assessments of agentic AI systems and autonomous agents to identify potential risks and vulnerabilities.
  
• Support incident response — Work closely with the SOC team to investigate and respond to application-related threats, security events, and incidents. Build proactive mitigation methods using technologies such as web application firewalls.
  
• Audit, document & report — Perform security audits to evaluate the effectiveness of security controls. Contribute to comprehensive documentation of application security processes, assessments, and architecture. Generate reports on application security metrics, vulnerabilities, and remediation progress for management and stakeholders.
  
• Build security awareness — Conduct and manage application security awareness training for employees. Work closely with development groups to ensure modern programming languages are used and that secure coding best practices are followed. 

• Bachelor’s Degree in Computer Science, BIT – Application Development Diploma or related studies, and/or equivalent combination of education and experience.
• 5+ years of programming experience.
• Proven expertise in security industry processes and secure coding best practices.
• Demonstrated experience with Microsoft .NET (VB/C#), ASP.NET, Microsoft IIS, Microsoft SQL Server, and Git source control.
• Experience with Microsoft SQL Server and T-SQL queries.
• Strong analytical and troubleshooting skills.
• Excellent communication skills — able to communicate security risks clearly to both technical and non-technical stakeholders.
• A team player who shares technical knowledge and values ongoing professional development. 

BONUS SKILL SET

• Experience with Agile software development methodologies and tools such as the Atlassian product suite (Bitbucket, Bamboo, Jira, Confluence) or Azure DevOps would be considered an asset.
• Experience with HTML, JavaScript, Vue.js, and modern CSS technologies such as CSS3, Foundation, and SCSS would be considered an asset.
• Experience with Web Application Firewalls and SAST/DAST technologies such as Citrix Netscaler, Checkmarx, or Synopsys WhiteHat Security would be considered an asset.
• Understanding of AI/ML security principles including prompt injection, model security, and data privacy considerations in AI systems.
• Awareness of security challenges in AI development including adversarial attacks, model poisoning, and agentic AI system vulnerabilities.
• CSSLP and CISSP certifications considered an asset. 

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our IT Security team for the right candidate. Because when it comes to great people, there’s always room for one more.  

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Reporting to the Senior Manager, Information Security, the Manager of the Security Operations (SOC) is responsible for leading and overseeing the day-to-day operations of Payworks' Security Operations Center, ensuring continuous monitoring, detection, investigation, and response to cybersecurity threats and incidents. This role provides direct leadership and mentorship to a team of SOC analysts, ensures the achievement of key performance indicators, driving operational excellence, process improvement, and partners closely with IT, Risk, Compliance, and business stakeholders to protect the organization’s information assets.

LEAD.DEFEND.IMPROVE – IT’S WHAT YOU’LL DO

SOC Operations & Incident Response

• Oversee daily SOC operations including monitoring, alert triage, investigation, and incident response to ensure threats are identified and addressed promptly.
• Ensure all security incidents are handled according to documented playbooks, SOPs, SLAs, and established escalation protocols.
• Serve as incident coordinator for critical and high-impact incidents, and lead post-incident reviews to implement corrective actions.
• Maintain and continuously improve incident response playbooks, runbooks, and SOPs based on emerging threats and operational experience.
• Support customer security investigations by coordinating with internal teams and providing timely, accurate information.

Threat Hunting & Intelligence

• Lead proactive threat hunting activities to identify potential security threats before they impact the organization.
• Ensure effective integration and utilization of threat intelligence feeds to enhance detection capabilities.
• Stay current on emerging threats, attack techniques (including the MITRE ATT&CK framework), and industry trends.
• Translate threat intelligence into actionable detections, use cases, and mitigation strategies.
• Collaborate with industry peers, security communities, and information sharing organizations.

Performance Metrics & Reporting

• Track, analyze, and report on SOC KPIs including MTTD, MTTR, alert volume, false positive rates, and incident trends.
• Generate regular reports on security incidents, vulnerabilities, threat trends, and SOC performance.
• Support executive and board reporting by providing data, analysis, and operational insights.
• Monitor key risk indicators and escalate variances to the Senior Manager, Information Security.

Tools, Technology & Continuous Improvement

• Manage and optimize SOC tools including SIEM, SOAR, EDR, and endpoint security solutions to maximize effectiveness.
• Continuously improve detection capabilities, alert quality, response automation, and operational efficiency.
• Identify opportunities for automation and orchestration to reduce manual effort and improve response times.
• Collaborate with the Senior Manager, Information Security on technology strategy, tool selection, and budget planning. 
• Maintain comprehensive documentation of SOC tools, configurations, integrations, and operational procedures.

Compliance, Audits & Tabletop Exercises

• Support audit and compliance activities by providing documentation and demonstrations of SOC controls and processes.
• Ensure SOC operations align with industry standards including SOC 2, ISO 27001, and other applicable frameworks.
• Plan, coordinate, and facilitate tabletop exercises to test incident response procedures. 

Team Leadership & Development

• Lead, mentor, and develop a team of SOC analysts and senior analysts, fostering a culture of accountability, collaboration, and continuous improvement.
• Define roles and responsibilities, set performance goals, conduct evaluations, and make decisions on hiring and performance management.
• Support career growth, professional development, and skill enhancement for all team members.
• Lead recruitment efforts, interview candidates, and onboard new SOC personnel.
• Foster knowledge sharing within the team and across the broader security organization.

• University or College degree in IT Security or a related field.
• 7+ years of experience in SOC or security operations roles.
• 3+ years of experience leading or managing security operations teams.
• Strong hands-on experience with security monitoring, incident response, and threat detection.
• Demonstrated expertise with SIEM platforms such as LogRhythm, Splunk, Sentinel, QRadar, or Elastic Security.
• Deep understanding of common attack techniques and the MITRE ATT&CK framework.
• Experience with EDR/XDR platforms.
• Professional security certification such as CISSP, CISM, GCIH, GCIA, or equivalent SOC-focused certifications.
• Excellent leadership, communication, and decision-making abilities — particularly under pressure during active security incidents.
• Strong ability to communicate complex security topics to both technical and non-technical audiences.

BONUS SKILL SET

• Additional certifications from SANS, ISC2, ISACA, Offensive Security, CompTIA, EC-Council, or CISCO considered an asset.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Development and Quality team for the right candidate. Because when it comes to great people, there’s always room for one more.  

Avec des clients de toutes tailles et plus de 600 employés, nous recherchons actuellement le ou la candidat·e idéal·e pour rejoindre notre équipe d’implantation. Parce que lorsqu’il est question de talents, il y a toujours de la place pour une personne de plus! 

NOTRE MISSION? BIEN TRAITER LES GENS

En tant que membre clé de l’équipe des opérations d’implantation, l’associé·e à l’implantation joue un rôle essentiel dans la prestation d’une expérience d’intégration harmonieuse et bienveillante pour les clients de Payworks. En tant que premier point de contact dans le processus de mise en œuvre, vous guiderez les clients à travers les différentes étapes de l’intégration, en définissant des attentes claires et des échéanciers précis. Vous veillerez à recueillir les informations manquantes et à leur fournir tout le nécessaire pour assurer une transition réussie. Vous offrirez un soutien attentif et personnalisé à la configuration des comptes clients, en mettant l’accent sur la sécurité, l’efficacité et un traitement rapide des données. En période de forte activité ou dans des situations particulières, vous pourriez être amené(e) à piloter l’ensemble du processus de mise en œuvre ou à collaborer avec les équipes internes afin de rationaliser la mise en œuvre.

POURQUOI CHOISIR PAYWORKS :

• Des avantages sociaux pour vous et votre famille payés par votre employeur, y compris un compte gestion-santé, et un excellent régime de retraite avec cotisation patronale.
• De nombreuses opportunités de perfectionnement professionnel.
• Une culture altruiste : bénéficiez de deux jours payés chaque année pour faire du bénévolat, et de multiples opportunités de « Donner au suivant ».
• Du temps et de la flexibilité pour répondre à vos besoins : un modèle de travail hybride avec des options de travail flexibles, ainsi que 3 semaines de vacances à l’embauche, des horaires flexibles et des prestations de congé parental.
• D’autres avantages sympathiques : subvention annuelle pour le bien-être, environnement de travail agréable et évènements amusants, et bien plus!

VOTRE MISSION? UNE EXPÉRIENCE CLIENT EXCEPTIONNELLE

• Création de relations solides avec les clients - En tant que premier point de contact au sein de l’équipe de mise en œuvre, vous ferez une excellente première impression. Vous serez chargé(e) de leur présenter le processus de mise en œuvre, de définir des attentes claires, de confirmer les exigences du projet et de définir les délais prévus. En supervisant les premières étapes de l’intégration, vous analyserez et recueillerez les informations des clients et collaborerez avec le ou la spécialiste de la mise en œuvre pour assurer une exécution fluide. Vous pourriez également accompagner les clients tout au long du processus de mise en œuvre (y compris en assumant des fonctions de spécialiste de la mise en œuvre, en fonction des besoins), le cas échéant.
• Préparation des données et des systèmes - Votre souci du détail, votre rigueur en matière de sécurité et votre engagement envers l’intégrité des données seront essentiels pour recevoir, analyser et ajuster les données des clients et les informations sur les employés afin de préparer les comptes pour les spécialistes de la mise en œuvre. De plus, vous tiendrez à jour les informations relatives aux clients dans notre GRC au cours des premières étapes du processus d’intégration.
• Travail en équipe - Vous êtes un membre d’équipe dynamique qui travaillera en étroite collaboration avec d’autres associés de mise en œuvre et collaborera avec les équipes de mise en œuvre et de vente.
• Développement de votre carrière – Nous nous engageons à vous offrir des possibilités de croissance et de développement personnels, qui permettent à tout notre personnel d’exceller et de voir leur carrière progresser de manière significative. Vous recevrez une formation solide qui vous ouvrira les portes du succès et vous soutiendra dans votre apprentissage continu. Vous mettrez constamment à jour vos connaissances sur le produit Payworks pour vous permettre d’évoluer avec succès sur le long terme.

CE QU’IL FAUT POUR RÉUSSIR :

• Maîtrise des deux langues officielles (français et anglais) et capacité à communiquer efficacement des explications et à avoir des correspondances succinctes dans les deux langues. 
• Expérience exceptionnelle en matière de service à la clientèle, tant avec les clients externes qu’avec les équipes internes, en mettant l’accent sur la création d’une expérience d’intégration positive.
• Solides compétences techniques avec une connaissance pratique de Microsoft Office, notamment Excel, Word et Outlook.  
• Capacité à travailler de manière autonome tout en contribuant à un environnement d’équipe afin d’assurer la réalisation des objectifs communs.
• Une volonté de fournir du travail de qualité et de chercher à obtenir des résultats qui apportent de la valeur ajoutée à l’entreprise et la font progresser.
• Disposer de compétences marquées en résolution de problèmes et être débrouillard·e avec les outils et le soutien disponibles. 
• Excellentes aptitudes de communication orale et écrite, avec un bon sens de l’analyse, une organisation rigoureuse et une gestion du temps efficace pour répondre à des priorités changeantes et hiérarchiser la charge de travail. 
• Excellente attention aux détails et axé(e) sur la précision et la qualité.

COMPÉTENCES BONUS

• De l’expérience dans l’utilisation des plateformes de gestion de la main-d’œuvre est préférable, des connaissances spécifiques sur l’application Payworks et les outils internes sont un gros atout.
• Une certification SCP ou une formation dans un domaine similaire ou une combinaison équivalente d’études et d’expérience, un atout.